Gellare

Shipping, Returns & Warranty

Shipping:

All Orders are sent via Australia Post or Courier Service when full payment is received.

Our charges of shipping are calculated on a flat rate of $6.50 Australian wide. Orders of $100 or over will enjoy free standard shipping. An extra $5 for express delivery is payable per shipment.

For International buyers please contact us and will quote pricing for you, Also please note we do not ship flammable & Liquid items overseas.

Delivery time depends on which state you are located. For NSW customers its usually within 1-3 business days; for SA, VIC, QLD please allow 5-7 working days; and for WA and NT delivery may take up to 10 working days to transit from Sydney.

To track your order click on the order tracking link fill in your email address along with your Order Number to find the Status of your order.

We are not responsible for any items lost and delayed in transit unless insurance and extra payment is paid for tracking.

The only time shipping is delay is if we do not have certain item in stock and we will notify the customer in regards to delivery times.

Returns & Exchange:

Below are circumstances us gellare.com.au being responsible for the return and exchange charges:
    •When the item is considered DOA*
    •When the item needs repair under a warranty claim
    •When the item is significantly not as described, ie: ordered ‘Black’ and got ‘Pink’.

    Please note: Due to many facts (ie monitor setting) are outside of our control, minor colour variation is  NOT classified as ‘item not as described’, such as lighter, darker, more pinkish, coral than expected.

    *DOA – Dead on Arrival:
    Item shows symptoms of operation failure, is defective or broken and is completely unusable (aka “DOA” Dead on Arrival) upon delivery. Buyer must contact us within 7 days of receipt of theproduct, and attach photographs or other   evidences to prove the condition.

Below are circumstances buyer being responsible for the return and exchange charges:
    •When there is a variation that is outside of our control such as ‘colour appears lighter, darker or glitters appear smaller, bigger than expected’.
    •Items have been used, unless agreed upon by both parties that there is a faulty with the product.
    •Change of Mind
    •Incorrect postal address provided, or change of address after items being dispatched
    •When items arrive late ie over your occasions’ deadline

    Please note: we do not hold responsible for items being delay, damaged or lost in transit as they are the responsibility of the carrier ie Australia Post. Insurance cover is NOT included in our standard delivery. However if registered postage is purchased, lost can be recovered upon claim.

How to return items:
Always contact us as soon as possible prior to returning the item. We will not be responsible for returning postage unless agreement has been achieved upon by both parties


Warranty Terms:
Only electronic products have a 12 month factory warranty. This covers the item from any factory faults only, within the first twelve months of use. Problems that do not result directly from a factory fault are not covered - this includes: damages incurred by general wear and tear, installing or having trouble with third-party applications or websites, breakage or owner negligence, this includes flashing or modifying of firmware / operating system or any other tampering in any way with electronic goods, including but not limited to changing plugs, fuses etc.

Incorrect use of or inadequate knowledge and/or skills do not warrant the return of any items purchased from gellare.com.au

Factory warranty claim items will be repaired, if repair is not possible the item will be replaced.

Postage costs are NOT covered and are the sole responsibility of the buyer.